Refund & Return Policy
At Sorayu, we’re dedicated to providing innovative oral care solutions that enhance your daily routine. We recommend using our products for at least 14 days to experience their full benefits. If you’re not completely satisfied within our 60-day money-back guarantee, you can request a return.
Cancellation Policy
For any changes or cancellations, please contact us within 24 hours of placing your order. After this period, your order will be in processing and may not be modified. If your cancellation request is made within the 24-hour window, your refund will be processed within 7 business days.
60-Day Money-Back Guarantee
We’re confident in the quality of our products. That’s why we offer a 60-day money-back guarantee. If, after 14 days of use, you’re still unsatisfied, you may return the item. Please note that any shipping fees (if applicable) are non-refundable.
To begin a return:
- Visit our Contact Us page and fill out the return form.
- Include your Order Number, or the Name and Email Address used for purchase.
- Our support team will guide you through the process for a smooth return experience.
Damaged Items
We take extra care in packaging to prevent damage. Items are considered damaged if they are defective or physically broken. Minor dents or scuffs on packaging that do not affect the product’s condition are not classified as damage.
If you receive a damaged item, please contact us via our Contact Us page for assistance.